Returns Policy

Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• You may return items within 30 days of the date of purchase.
• The product must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase, and photo proof that the item is in unused condition in its original packaging.

The Return Process & Shipping

• To request a return, email help@soupercubes.com with your order number and a photo of your items clearly showing their condition.
• Our customer support team will then look at your order information and, if eligible, will authorize your return.
• Once authorized, you will send your return to the address provided at the time of authorization.
• Once received, your return will be inspected by our team and a refund will be processed automatically. The inspection and refund process may take between 7-10 days from when an item is delivered to our warehouse.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment automatically, within 10 days of the notice that we have received your return.
• To complete your return, we require a receipt or proof of purchase, and photo proof that the item is in unused condition in its original packaging.

Return Shipping

You are responsible for paying for shipping costs for returning items.